Shipping policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Please note that processing times may be slightly longer during busy periods or product launches.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

UK Shipping Options:
    •    Standard Delivery (Royal Mail Tracked 48) – 2–3 business days
    •    Express Delivery (Royal Mail Tracked 24) – 1–2 business days

International Shipping:
We currently ship to select international destinations. Shipping times and rates will vary depending on location. Any customs fees, duties, or taxes are the buyer’s responsibility.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can follow its progress.
Please allow up to 24 hours for tracking information to become available.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please:
    
Check the tracking information provided.
Contact the shipping carrier directly for updates.,
If the issue persists, reach out to us at hancoxofcheshire@gmail.com with your order number and we’ll assist you promptly.

Lost or Damaged Packages

Hancox of Cheshire is not responsible for lost, stolen, or damaged packages once handed to the carrier. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos and details — we’ll make it right.

Returns

For information about returning items, please refer to our Returns Policy.